Shipping miniatures to a painter

Confirm the handoff first

Get the painter’s current delivery address and confirm that they are ready to receive the models. Check the recipient name, any booking reference and who should sign. A public studio location is not automatically its receiving address.

Make an inventory with model names and counts, separate parts, bases and any supplied decals. Photograph the models and fragile areas before packing. Keep a copy yourself and include an inventory in the box. Ask the painter to confirm both count and condition on arrival.

Protect the model, not just the box

Ask the painter how they want your specific models packed. Long spears, antennae, banners and wings need different support from a compact infantry model. Support sturdy areas and stop models colliding. Do not let cushioning press on a fragile part, and avoid tape or adhesive directly against painted surfaces.

FedEx recommends double-boxing fragile items with cushioning around the inner box. Use that as general parcel guidance, then adapt the internal support with your painter. A magnetised carrying tray that works in a car should not automatically be treated as safe for a parcel network. Confirm how models remain secured if the box is inverted or dropped.

Before the parcel leaves

• Photograph the inventory, internal packing and sealed parcel.
• Check that separate components cannot move into other models.
• Remove obsolete labels and keep a copy of the address inside.
• Keep the carrier receipt and tracking details.
• Confirm any cover, exclusions, evidence requirements and claim deadlines directly with the carrier; declared value is not a promise of reimbursement.

Plan the return journey as carefully

Finished models may have new fragile parts, scenic bases or a display plinth. Ask who supplies return packaging and whether its price is included. Confirm the return address again before dispatch; do not rely on an old email signature.

For international work, discuss customs paperwork and who is responsible for charges. Requirements vary by route and circumstances, so get current guidance from the carrier or customs authority. Never agree to a false description or value to avoid a charge.

When the parcel arrives, photograph the packaging and any damage, retain the packing materials, and report a problem promptly through the agreed process. Avoid repairing damaged areas before the painter and carrier have the evidence they need.

A few common questions