Play Painted lists miniature painting studios and painters, lets you ask them for quotes and bids, and holds your payment while they paint. Kiloforge, Inc. operates Play Painted; “we” and “us” in these terms mean the Play Painted team at Kiloforge. By using the site, you agree to these terms.
Updated 13 November 2026
We built each studio page from that studio’s own website and public profiles. A studio takes part in Play Painted only after it claims its page. Until then, the prices, photos and details on the page are what the studio published elsewhere, and the painter has not confirmed them here. Portfolio photos show past work, not a promise of the same result.
You sign in with a 6-digit code we email you, or with Google. Keep access to that email account secure, because anyone who can read it can sign in as you. Give accurate details, and use only your own account.
You can send a studio a message or ask it for a quote, and attach photos of your models. Send only photos and material you have the right to share. If you write a message while signed out, it waits until you confirm your email. After you sign in, you choose to send or delete each waiting message. We delete messages that are still unconfirmed after 7 days. If a studio hasn’t claimed its page, your message waits with us and reaches the painter only if the studio claims it. A message to an unclaimed studio may never be answered.
A painter answers with a quote or a bid: the price, the dates, and how to send your models. You accept a quote, or choose a bid. Nothing is agreed until you do. Don’t send models before then. Once a job starts, its job page tracks the dates, where your models are and the painter’s progress photos. You approve photos of the finished work, or ask for a change, before the painter sends your models back. The painting agreement is between you and the painter. Play Painted isn’t a party to it, but we hold the money and stand behind it as set out below.
Painters set their own prices. You pay once, when you book or accept: the painter’s full price plus a service fee. The service fee covers card and payout costs and Play Painted’s 5%. The painter gets their full price; Play Painted charges painters nothing. You pay through Play Painted, never the painter directly, and we hold the money while the job runs.
We pay the painter the full price when they send your models back with a tracking number, after you approve the finished photos. Nothing is paid to the painter before that, except when you cancel late (see Cancelling). Painters set up payouts with Stripe, which asks for their bank details and ID; Play Painted never sees them. If a painter hasn’t set up payouts yet, we hold what they’re owed until they do. Stripe then sends it to their bank, usually within 2–7 days.
Until the finished photos are sent for approval, either side can cancel from the job page, which shows what happens to the money before you confirm. If you cancel within 24 hours of paying (or, if it’s later, before the painter adds their shipping address), and the models aren’t with the painter yet, you get everything back. If you cancel later, or once the models are with the painter, the painter keeps half the price for the place they held, you get the other half back, and you pay the postage for any models sent back. If you never send the models within 30 days of getting the painter’s address, the job ends the same way. If the painter cancels, goes 7 days without replying, or is 7 days late with the finished photos, you get everything back, and the painter sends any models back at their cost. If models arrive broken or are lost in the post, you get everything back.
Refunds go back to the card you paid with, usually within 5–10 working days. The part of the service fee that paid the card company isn’t refunded, because they don’t return it to us.
If you aren’t happy with the finished photos, ask the painter for a change on the job page first. If you can’t agree, or the other side stops answering, either of you can ask Play Painted to step in through the job page or Contact us. We decide each case by looking at the quote or bid, the messages, the dates and the photos on the job page. If the painter did the work agreed, they are paid, even if the result isn’t to your taste. If they didn’t, you get your money back: that’s the Play Painted money-back guarantee. It covers the money you paid, not the models themselves. If models are lost or damaged while with the painter or in the post, we will help you, the painter and the carrier sort it out.
Claim a page only for a studio you own or are authorised to represent. To claim, you find your studio, confirm a code we send to the studio’s email, and add a photo. We review each claim by hand. Once we approve it, messages already sent to that studio come to you. If a page describes your studio and you want it corrected or removed, tell us through Contact us.
You keep your rights in the messages, photos and quotes you post. You let us store them and show them to the people involved in that conversation or job, so the site can work.
Card-hold requests made on the earlier version of the site stay on record, and support can help with them.
Write to us through Contact us at playpainted.com/contact. Include the link to the page you need help with. Never email a sign-in code, card number or identity document. We date every material change to these terms on this page. Nothing in these terms limits rights that the law doesn’t allow us to exclude.
Questions? Contact the Play Painted team.